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Medical Administration

The Anoka Technical College Medical Administrative Specialist program offers two awards: a Medical Administrative Specialist Associate of Applied Science (AAS) degree and a Medical Receptionist diploma.

Medical administrative specialists perform a variety of tasks necessary to run a medical office. Duties may include:
  • transcribing reports
  • composing and processing correspondence
  • accounting for payments and posting charges
  • completing insurance forms
  • coordinating patient care
  • scheduling patient appointments
  • recording and delivering messages
  • maintaining financial records
  • maintaining patient files
  • making calls for physicians
  • arranging hospital admissions for patients 
  • arranging physicians' meetings/conferences

 

 

The Anoka Technical College Associate of Applied Science (AAS) degree in Medical Office Specialist prepares students with the broad range of technical and communications skills needed for success in today’s office work environment with specific study in medical terminology, electronic health records software, and medical office procedures. This coursework includes learning practice management software to include setting patients’ appointments, maintaining physicians’ calendars, billing and messaging, as well as specific interpersonal communications skills necessary in a medical setting. Students gain competence in word processing, spreadsheet, database and presentation software. Keyboarding speed and accuracy is developed while grammar, punctuation and writing skills are polished. Students graduate from the program well prepared for employment in any medical office environment.

 

Course Prerequisites

See Credits:
[A] The prerequisite to ADSC1010 Keyboarding I is ADSC1003 Introduction to Keyboarding and Speedbuilding.

Some courses may require appropriate test score or completion of basic math, basic English and/or reading courses with a “C” or better.

Program Learning Outcomes

By completing this program, students will achieve the following learning outcomes.

  1. Exhibits effective interpersonal skills and professional attitudes by demonstrating the ability to communicate with authority figures and peers; follow work rules and expectations appropriately; maintain confidentiality; and recognize an appropriate business appearance.
  2. Demonstrate the ability to express thoughts clearly, concisely, and appropriately in verbal and written format by consistently using correct mechanics, grammar, format, and message approach (direct, indirect).
  3. Demonstrate the use of critical thinking skills to analyze and solve business problems by demonstrating the ability to define problems, find relevant information, synthesize and evaluate information, and implement decisions.
  4. Exhibit technical competency in keyboarding by demonstrating keyboarding skill proficiency of 45 wpm for degrees and diplomas and knowledge of correct document formatting.
  5. Demonstrate technical competency by utilizing a wide range of software applications necessary for business office operations; demonstrates initiative in learning to use new technology, and applies new technology accurately in office settings.
  6. Demonstrate knowledge of roles and functions of various professionals; collaborate and problem-solve as part of the office team.
  7. Demonstrate ability to set priorities, organize work, and sequence tasks appropriately, and consistently complete projects on a schedule.
  8. Demonstrate the ability to perform mathematical calculations necessary in business applications including accounting, by working with percentages; decimals and fractions; understanding accounting principles as they are applied to business office bookkeeping; and using formulas for creating spreadsheets and databases.
  9. Develop and evaluate customer service skills by ascertaining the characteristics of a customer service organization and using customer service skills in servicing customers professionally.
  10. The Medical Office Specialist AAS degree includes all technical courses along with 15 Minnesota Transfer Curriculum general education credits to help provide a well-rounded education. The completion of a degree shows commitment and dedication and can be advantageous for students seeking jobs beyond entry level or with employers who require a degree.

Full-Time Sequence

 First Semester
 Course Number  Course Title  Credits
 ADSC 1003  Introduction to Keyboarding and Speedbuilding
2
 ADSC 1055  Electronic Health Records
2
 ADSC 1283  Medical Office Procedures
4
 COMP 1002
 Computer Technologies for the Workplace
2
 HITM 1110
 Medical Terminology for Health Information 3
 INTS 1000  Critical Thinking Applications for College
3
 TOTAL
16
 
 Second Semester
 ADSC 1010  Keyboarding I [A]
3
 ADSC 1031  Business English Skills
3
 ADSC 1045  Administrative Office Procedures
4
 ADSC 1206
 Written Business Communications
4
 TOTAL
14
 
 Third Semester
 ADSC 1162  Microsoft PowerPoint
2
 ADSC 1171
 Microsoft Excel
2
 ADSC 1181  Microsoft Access 
2
 ADSC 1197  Microsoft Word
4
Gen Ed/MnTC
 See list below.
4
 TOTAL   14
 
 Fourth Semester
 ADSC 1054
 Applied Medical Terminology for Scribing
4
 ADSC 1142  Integrated Software Application
4
 Gen Ed/MnTC  See list below.
8
 TOTAL
16
 
General Education/MnTC Requirements
15
 INTS 1000
 Critical Thinking Application for College
 3
 Choose 12 transferable credits from three (3) different MnTC goal areas
 12

Although the general education courses are listed in the sequence above, the courses may be taken any semester and in any order.

                                                                                                                                                                                     

Admission Requirements

Program Admission Requirements: Students are required to have an Accuplacer reading score of 78 or higher or appropriate test score for admittance to the program. If students do not achieve 78 or higher, they may take ATC READ0960 or ATC READ0900 achieving a C or higher for admittance to the program.

Graduation Requirements

All Anoka Technical College students seeking an Associate in Applied Science (AAS), diploma, or certificate must meet the cumulative grade point average (GPA) of 2.0 or higher.

Transfer Opportunities

To see how this program may transfer into other Anoka Technical College programs or into another college, please visit:

Industry Information

The work of a Medical Office Specialist supports the efficient functioning of any medical-related office position. The medical office professional applies the knowledge of customer-service techniques, medical terminology, health insurance rules, and medical billing procedures to perform a wide variety of functions. Job responsibilities may include greeting patients and screening calls, scheduling patient appointments and arranging referrals, billing patients and third-party payers, processing insurance forms, controlling accounts receivables, transcribing dictation, preparing medical reports, patient histories, operative notes, manuscripts, and correspondence, maintaining office files and patient records, making calls for physicians and other health care personnel, arranging hospital admissions, scheduling surgeries, and arranging  physicians’ meetings and conferences.

Potential locations for employment include medical clinics, hospitals, nursing homes, insurance companies, private physician practices, public health clinics, rehab centers, medical laboratories, medical supplies and equipment businesses, and pharmaceutical companies.

Wage/Outlook/Advancement

Faculty

Darla Cullen
763-576-4018

Deb Catlett
763-576-4025

For service during summer hours, contact Enrollment Services
763-576-7710

 

The Anoka Technical College Medical Receptionist diploma prepares students with the broad range of technical and communications skills needed for success in today’s office work environment with specific study in medical terminology, electronic health records software, and medical office procedures. This coursework includes learning practice management software to include setting patients’ appointments, maintaining physicians’ calendars, billing and messaging, as well as specific interpersonal communications skills necessary in a medical setting. Students gain competence in word processing, spreadsheet, database and presentation software. Keyboarding speed and accuracy is developed while grammar, punctuation and writing skills are polished. Students graduate from the program well prepared for employment in any medical office environment.

Course Prerequisites

See Credits:
[A] The prerequisite to ADSC 1010 Keyboarding I is ADSC 1003 Introduction to Keyboarding and Speedbuilding.

Some courses may require appropriate test score or completion of basic math, basic English and/or reading courses with a “C” or better.

Program Learning Outcomes

 By completing this program, students will achieve the following learning outcomes.
  1. Exhibits effective interpersonal skills and professional attitudes by demonstrating the ability to communicate with authority figures and peers; follow work rules and expectations appropriately; maintain confidentiality; and recognize an appropriate business appearance.
  2. Demonstrate the ability to express thoughts clearly, concisely, and appropriately in verbal and written format by consistently using correct mechanics, grammar, format, and message approach (direct, indirect).
  3. Demonstrate the use of critical thinking skills to analyze and solve business problems by demonstrating the ability to define problems, find relevant information, synthesize and evaluate information, and implement decisions.
  4. Exhibit technical competency in keyboarding by demonstrating keyboarding skill proficiency of 45 wpm for degrees and diplomas and knowledge of correct document formatting.
  5. Demonstrate technical competency by utilizing a wide range of software applications necessary for business office operations; demonstrates initiative in learning to use new technology, and applies new technology accurately in office settings.
  6. Demonstrate knowledge of roles and functions of various professionals; collaborate and problem-solve as part of the office team.
  7. Demonstrate ability to set priorities, organize work, and sequence tasks appropriately, and consistently complete projects on a schedule.
  8. Demonstrate the ability to perform mathematical calculations necessary in business applications including accounting, by working with percentages; decimals and fractions; understanding accounting principles as they are applied to business office bookkeeping; and using formulas for creating spreadsheets and databases.
  9. Develop and evaluate customer service skills by ascertaining the characteristics of a customer service organization and using customer service skills in servicing customers professionally. The Medical Receptionist diploma continues from the certificate with additional technical coursework therefore preparing students with a wider range of job-specific skills.

Full-Time Sequence

 FIRST YEAR
 
 Fall Semester
 Course Number  Course Title Credits 
 ADSC 1003  Introduction to Keyboarding and Speedbuilding
2
 ADSC 1055  Electronic Health Records 2
 ADSC 1283
 Medical Office Procedures
4
 COMP 1002
 Computer Technologies for the Workplace
2
 HITM 1110
 Medical Terminology in Health Information
3
 INTS 1000
 Critical Thinking Applications for College
3
 TOTAL
16
 
 Spring Semester
 ADSC 1010
 Keyboarding I[A]
3
 ADSC 1031
 Business English Skills
3
 ADSC 1045  Administrative Office Procedures 
4
 ADSC 1162
 Microsoft PowerPoint
2
 ADSC 1206
 Written Business Communications 4
 TOTAL
16
 
 SECOND YEAR
 
 Fall Semester
 ADSC 1054  Administrative Office Procedures  4
 ADSC 1142  Integrated Software Applications
4
 ADSC 1171  Microsoft Excel
2
 ADSC 1181  Microsoft Access
2
 ADSC 1197
 Microsoft Word
4
 TOTAL
16

Admissions Requirements

Students are required to have an Accuplacer reading score of 78 or higher or appropriate test score for admittance to the program. If students do not achieve 78 or higher, they may take ATC READ0960 or ATC READ0900 achieving a C or higher for admittance to the program.

Graduation Requirements

All Anoka Technical College students seeking an Associate in Applied Science (AAS), diploma, or certificate must meet the cumulative grade point average (GPA) of 2.0 or higher.

Transfer Opportunities

To see how this program may transfer into other Anoka Technical College programs or into another college, please visit:

Wage/Outlook/Advancement

Gainful Employment Report

Industry Information

In this fast-growing health care field, the medical receptionist functions in physicians’ offices, health clinics, outpatient facilities, medical laboratories, hospitals, health insurance companies, medical supplies and equipment businesses, and pharmaceutical companies.

Minnesota Law requires that any person who provides services that involve direct contact with patients and residents at a health care facility licensed by the Minnesota Department of Health have a background study conducted by the state.

Job duties/skills may include the following: transcribing medical documents/reports, composing and processing correspondence, accounting payments and posting charges, coding of diagnoses and procedures, processing insurance claims, coordinating patient care, scheduling patient appointments, recording and relaying messages, maintaining various financial records, maintaining patient files, making calls for physicians and other healthcare personnel, arranging hospital admissions, scheduling surgeries, using automated record system to access, entering and editing patient information, and arranging physicians’ meetings and conferences.

Faculty

Darla Cullen
763-576-4018 

Deb Catlett
763-576-4025

Enrollment Services
763-576-7710

“I came back to college full of fear and self-doubt. With encouragement and support from my instructors, I found the courage to excel and strive to accomplish all that I could. ”