The Anoka Technical College Information Technology (IT) Support certificate program is 15-credits of course and is designed to prepare graduates to successfully compete for entry-level positions in the IT field.
The program provides students with the basis to become and IT support professional in a help desk environment. This is an entry-level IT position, which involves technical support of end users. IT support professional provide assistance to other employees within or outside of the organization with common IT problems and questions. IT Support professionals work with the ticketing system in the organization to ensures issues are escalated appropriately and resolved. The curriculum combines theoretical design instruction with hands-on implementation practices using current IT tools. Students learn the skills necessary to be successful IT support professionals.
The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.
Some courses may require appropriate test score or completion of basic math, basic English and/or reading courses with a “C” or better.
By completing this program, students will achieve the following learning outcomes.
To see how this may transfer into other Anoka Technical College programs or into another college, please visit:
Wage information is available from the Minnesota Department of Education and the Minnesota Department of Employment and Economic Development.
Fall: August, October
Spring: January, March
(Also multiple start options each semester)