Information Technology Support

Information Technology

Certificate

The Anoka Technical College Information Technology (IT) Support certificate program is 15-credits of course and is designed to prepare graduates to successfully compete for entry-level positions in the IT field.

The program provides students with the basis to become and IT support professional in a help desk environment. This is an entry-level IT position, which involves technical support of end users. IT support professional provide assistance to other employees within or outside of the organization with common IT problems and questions. IT Support professionals work with the ticketing system in the organization to ensures issues are escalated appropriately and resolved. The curriculum combines theoretical design instruction with hands-on implementation practices using current IT tools. Students learn the skills necessary to be successful IT support professionals.

The IT Support certificate program builds the broad IT foundation needed to understand the terminology and methodologies of IT specialties in the workplace.

Course Prerequisites

Some courses may require appropriate test score or completion of basic math, basic English and/or reading courses with a “C” or better.

Program Learning Outcomes

By completing this program, students will achieve the following learning outcomes.

Apply critical thinking skills in the identification, analysis and resolution of information technology problems.
Exhibit interpersonal skills and a professional attitude while working in an information technology environment.
Clearly express ideas and information in written and spoken form.
Analyze, design and document system specifications to meet client needs.
Apply project management techniques to solve business problems.
Collaborate with a team to design and develop customer software-based solutions and integrate them into the user environment.

Program Sequence

First Semester		15
BDAT 1005	Data Analysis Fundamentals	2
ITEC 1003	Networking Fundamentals	2
ITEC 1011	Programming Logic & Design	4
ITEC 1016	Web Development Technologies	4
TLIT 1005	Technology Fundamentals	3

Graduation Requirements

All Anoka Technical College students seeking an Associate in Applied Science (AAS), diploma, or certificate must meet the cumulative grade point average (GPA) of 2.0 or higher.

Transfer Opportunities

To see how this may transfer into other Anoka Technical College programs or into another college, please visit:

Industry Description

The graduate will have a broad base of foundational knowledge from the common core courses that span areas of IT, networking, programming logic, web programming, and IT support will be emphasized in the courses.